Refund Policy for EatZo 

1. Refund Eligibility

a. Refunds may be issued in the following circumstances:
   - Incorrect or damaged items delivered.
   - Non-delivery of items within the specified time frame.
   - Other circumstances deemed eligible by EatZo.

b. Refunds are not provided for:
   - Change of mind or preferences after the order has been confirmed.
   - User error in providing incorrect delivery information.
   - Delays due to circumstances beyond our control (e.g., weather, traffic, etc.).

2. Requesting a Refund

a. Users must contact our customer support team within [number of days] days of receiving the order to request a refund.

b. Users may be required to provide photographic evidence of incorrect or damaged items.

3. Refund Process

a. Refunds will be processed to the original payment method used for the order.

b. Processing times may vary and are subject to the policies of the payment processor.

4. Incorrect or Damaged Items

a. In the case of incorrect or damaged items, EatZo will arrange for a replacement or issue a refund at the discretion of the customer.

5. Non-Delivery

a. In the event of non-delivery within the specified time frame, users may be eligible for a refund.

b. Non-delivery claims will be investigated, and refunds will be issued if the non-delivery is confirmed.

6. Notification of Refund Status

a. Users will be notified via email or other contact methods about the status of their refund request.

7. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at 6006120640 or app@myeatzo.com

8. Changes to the Refund Policy

EatZo reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting to our website.